Boost Productivity And Customer Satisfaction, Reduce Costs With Conversational AI Solutions
Conversational AI offers immense business benefits, revolutionizing customer service, sales, HR, and security processes. From chatbots to voice-enabled bots and virtual agents, Conversational AI solutions play a pivotal role in driving digital transformation initiatives.
Enhanced Customer Satisfaction
Reduced Operational Costs
Optimized Employee Productivity
Expertise and Experience
Customized Solutions
Proven Results
We collaborate with top-tier partners to harness cutting-edge technologies in ML, AI, and NLP for crafting conversational bots.
TeBS provides a suite of conversational AI for customer engagement solutions such as:
- GenAI-based text and voice bots
- Intelligent chatbots integrated into contact centers
- AI virtual assistants for real-time, multilingual query handling
These solutions streamline support and improve CSAT by up to 50%.
We follow a structured 3-step process:
- Identify high-impact use cases
- Design a secure and scalable AI ecosystem
- Drive user adoption and ensure long-term value
TeBS has successfully deployed conversational AI solutions in areas such as:
- Contact center automation
- HR query resolution
- Regulatory inquiry handling
- Student and staff engagement in higher education
Unlike basic chatbots, TeBS leverages generative AI and NLP to build:
- Context-aware, multi-turn conversation flows
- Bots that learn and improve over time
- Integrated systems with enterprise-grade compliance
We design conversational AI architectures with:
- End-to-end encryption
- Compliance with data privacy regulations (PDPA, GDPR)
- Role-based access and audit logs
Our solutions serve:
- Customer service teams in telecom and public sector
- HR departments managing employee FAQs
- Universities managing high query volumes
- Regulatory bodies handling complex compliance questions
We have implemented conversational AI for customer engagement in:
- Education
- Public Sector
- Healthcare and regulatory services
- Technology and gaming
- Real estate and housing
Our bots offer:
- Multilingual capabilities powered by speech recognition and translation AI
- Support for local and global languages
- Consistent performance across all supported languages
- Define goals and conversation intents
- Select voice integration channels (telephony, IVR)
- Train the bot using existing call data
- Test, tune, and monitor performance
