Mandai Wildlife Group (MWG), manages the Mandai Wildlife Reserve at Mandai in Singapore, which includes the Singapore Zoo, Night Safari, River Wonders, Bird Paradise and Rainforest Wild.
CUSTOMER
Mandai Wildlife Group (MWG)
REGION
Singapore
INDUSTRY
Leisure, Travel and Tourism
FUNCTION
Operations
Company Overview
Mandai Wildlife Group (MWG), manages the Mandai Wildlife Reserve at Mandai in Singapore, which includes the Singapore Zoo, Night Safari, River Wonders, Bird Paradise and Rainforest Wild. It houses one of the world’s largest collections of flora and fauna. As stewards of vast wildlife reserves, efficient management and maintenance of their horticultural and arboreal resources are crucial to their operations and ecological responsibilities.
The Challenges Faced
MWG faced several operational challenges in managing their extensive tree populations spread across diverse habitats. Prior to the introduction of the new system, the process of inspecting trees, creating necessary documentation, and managing the vast amount of data was predominantly manual, cumbersome, and time-consuming. The specific challenges included:
Inefficient Tree Inspection Process: Inspectors had to manually identify and document each tree, leading to potential errors and inconsistencies.
Lack of Real-Time Data Synchronization: Data collected in the field was not readily or easily updated in the central system, causing delays and occasionally data loss.
Inadequate Mobile Support: Existing systems were not optimized for mobile use, making
Complicated Documentation Process: Generating “Approval of Requirement (AOR)” was
Data Security Concerns: Secure storage and management of images and documents captured during inspections were not adequately addressed.
Solution Proposed
To address these challenges, Total eBiz Solutions (TeBS) developed a comprehensive, mobile-friendly application tailored to streamline MWG’s horticultural management processes. The solution included the following features:
- QR Code Scanning for Tree Inspection : Inspectors could now quickly scan a tree’s QR code to access and update its records instantly.
- Automated AOR Creation and Management : The application enabled the creation and bucketing of AOR items, automating list generation and email approvals, significantly reducing manual input and speeding up the approval process.
- Real-Time Data Synchronization : Integration with the Tree Plotter web application ensured that all data captured on mobile devices was instantly synced, providing up-to-date information across platforms.
- Enhanced Mobile Accessibility : The application supported a mobile-friendly view of an inspection list with up to 250 items, making it easier for field staff to navigate and update information on the go.
- Comprehensive Admin Dashboard : Provided administrators with a holistic view of inspections and outcomes, facilitating better management and decision-making.
- Secured Data Handling : Implemented robust security measures for storing images and other data captured during the inspection and AOR creation process, ensuring compliance with data protection regulations.
Benefit
The introduction of the mobile-friendly application by TeBS transformed MWG’s tree inspection and management processes with numerous benefits:
- Increased Efficiency : The time required for tree inspections and documentation was significantly reduced, thanks to automation and mobile access.
- Improved Data Accuracy and Accessibility : Real-time data updates and mobile access ensured that the data was accurate and easily accessible by field staff and management.
- Enhanced Decision Making : With real-time data and comprehensive analytics provided by the admin dashboard, managers could make more informed and timely decisions.
- Reduced Administrative Overload : Automation of the AOR process and email generation streamlined operations, freeing up staff for other critical tasks.
- Enhanced Security : Advanced security measures for data handling ensured that sensitive information was adequately protected, aligning with best practices and compliance standards.
This application not only streamlined operations but also supported MWG’s mission towards sustainable and efficient wildlife and habitat management, setting a benchmark in technological adaptation in wildlife conservation efforts.
