Exploring the Diverse Applications of Gen AI: Transforming Industries with Intelligent Solutions 

Exploring the Diverse Applications of Gen AI: Transforming Industries with Intelligent Solutions 

In an era where technological advancements are reshaping the landscape of various industries, the emergence of Generation AI (Gen AI) stands as a testament to the transformative power of artificial intelligence. Gen AI, characterized by its ability to learn, adapt, and make decisions autonomously, is revolutionizing traditional processes across diverse sectors. From healthcare to utilities, from arts to logistics, the use cases of Gen AI are as varied as they are impactful. 

Let’s delve into some compelling examples showcasing how Gen AI is being leveraged to address real-world challenges and drive innovation across different domains: 

Conversational Search in SharePoint Portal 

Imagine seamlessly searching through vast repositories of data using natural language queries within a SharePoint portal. This dream turned into reality for a healthcare organization with the implementation of a conversational search bot. Powered by sophisticated Natural Language Processing (NLP) and Natural Language Understanding (NLU) technologies, users can effortlessly sift through files, folders, FAQs, and events using everyday language. Relying on tools like Rasa NLU and Rasa Core, coupled with Python and REST API integration, this intelligent search functionality enhances user experience and productivity within the portal. 

The implementation of conversational search not only streamlines the search process but also enhances user engagement and satisfaction. By enabling users to interact with the portal using natural language, the barrier to information retrieval is significantly lowered, leading to increased productivity and efficiency. 

Automated Feedback Classification & Case Creation 

For a Power Utility company inundated with feedback from various channels, managing and categorizing incoming messages can be a daunting task. Enter the Enhanced Customer Feedback System (ECFS), an AI-driven solution designed to automate feedback extraction, classification, and case generation. By harnessing the power of Azure Machine Learning and K2, this system seamlessly processes feedback from emails, SMS, live chat, calls, and hardcopy forms. Categorizing feedback into types such as compliments, complaints, and suggestions streamlines case management, saving time and improving overall efficiency. 

The implementation of automated feedback classification not only reduces the burden on human operators but also enables the organization to derive actionable insights from customer feedback in real-time. By automatically categorizing feedback and generating cases, the ECFS empowers the organization to respond proactively to customer needs and concerns, thereby enhancing customer satisfaction and loyalty. 

 Improving Program & Workshop Search 

The quest for enhancing program and workshop search capabilities led a prominent Arts Council organization to embrace AI-driven enhancements. Partnering with technology experts, they adopted innovative features such as auto-complete and auto-correct functionalities powered by AI algorithms. Leveraging techniques like conversational search and semantic analysis, this solution offers users an intuitive and efficient search experience. By exposing search functions as APIs, the organization’s application team can seamlessly integrate AI-driven search capabilities into their portal, enriching user interaction and engagement. 

The implementation of AI-driven search capabilities not only simplifies the process of finding relevant programs and workshops but also enhances the overall user experience. By leveraging advanced AI algorithms, the organization can provide users with personalized recommendations and suggestions, leading to increased engagement and participation. 

Smart Digital Assistance for FAQs 

In the fast-paced world of logistics, addressing customer queries promptly and efficiently is paramount. TeBS rose to the challenge by implementing a Smart Digital Assistance chatbot for a logistics customer, equipped with dynamic capabilities across multiple communication channels. Integrated with platforms like WhatsApp, Facebook, and WeChat, this chatbot offers a range of services, including FAQs, package tracking, obtaining quotes, and scheduling deliveries. Leveraging technologies like Google DialogFlow and REST API integration, the chatbot ensures seamless multi-language support and enhances customer satisfaction through personalized interactions. 

The implementation of a Smart Digital Assistance chatbot not only reduces the response time for customer queries but also enhances the overall customer experience. By providing customers with instant access to information and services through their preferred communication channels, the chatbot enables the organization to deliver a higher level of service and support, thereby building stronger customer relationships and loyalty. 

Comparing Sports Actions for Self-Learning 

In sports education, personalized feedback and self-assessment play a crucial role in skill development. TeBS developed an AI-powered system enabling students to compare their sports actions with criterion videos, facilitating self-learning and improvement. Using a blend of Python, Mediapipe, Torch Vision, and Matplot, the system accurately analyzes and compares videos of trainers and students executing sports actions. Students can hone their skills by viewing criterion movements, practicing at different speeds, and comparing their execution side-by-side with the reference videos, fostering continuous improvement and mastery. 

The implementation of an AI-powered sports comparison system not only enables students to receive personalized feedback but also empowers them to take ownership of their learning journey. By providing students with the tools and resources they need to analyze and improve their performance, the system fosters a culture of self-directed learning and growth, ultimately leading to enhanced skills and abilities. 


These diverse use cases underscore the transformative potential of Gen AI across various sectors, from optimizing operational workflows to enhancing customer experiences and driving innovation. As organizations continue to embrace AI-driven solutions, the possibilities for leveraging Gen AI to address complex challenges and unlock new opportunities are limitless. By harnessing the power of intelligent technologies, businesses can pave the way for a future defined by innovation, efficiency, and meaningful progress. 

The future of healthcare is here, and it’s powered by AI. To learn more about how TeBS can help your organization leverage generative AI to enhance patient care and operational efficiency, connect with our experts at [email protected] . Together, let’s shape a healthier, smarter tomorrow. Whether you’re in healthcare, logistics, utilities, arts, or any other industry, Gen AI holds the promise of revolutionizing your operations and driving your organization towards greater success. Take the first step towards unlocking this potential today. 

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