Organizations running tech services have to maintain round the clock availability to respond quickly to incidents. Teams encounter all sorts of issues, from routine tasks like account requests to security threats to major incidents. iTrack from TeBS, is an incident management system that tracks production issues, incidents, service requests and deployment change request management. It is built on a scalable and extendable workflow framework that enables business process automation. iTrack offers powerful incident management and service request handling capabilities, processes such as submission, approvals, evaluation, implementation and acceptance, until closure of requests are fully automated with real-time notification and alerts for the business users.
Let iTrack resolve your service requests and incidents without any hassle
Empower your team to resolve incidents quickly and make effective decisions by tracking incidents and issues through their lifecycle.
Improve the efficiency and effectiveness of your service desk and IT operations through service request management tool using best-practice framework.
Effectively track and monitor all request and change management workflows inside iTrack by mapping the sequence of connected steps in the life cycle of an incident.
Helping you keep track of incidents to resolve issues effortlessly. iTrack-an incident management tool proactively tracks the defects and resolves issues in the system. It offers customized templates for better incident management, hence promoting better collaboration.
iTrack
iTrack
iTrack
iTrack has powerful incident management and service request handling capabilities, processes such as submission, approvals, evaluation, implementation and acceptance, until closure of requests are fully automated with real-time notification and alerts for the business users.
Efficiency & Ease of Use
Service Requests Management
Manage Vendor Performance
Comprehensive SLA
Issue Tracking Reports
Customizable Dashboards
Configurable Workflows Based on Issue / Ticket Types
iTrack tracks production issues, incidents, service requests and deployment change request management with ease. It is built on a scalable and extendable workflow framework that enables business process automation.
ITrack’s incident management enables you to categorize and track various types of incidents (such as service unavailability or performance issues and hardware or software failures) and ensures that incidents are resolved within agreed-on service level targets. The incident workflow is a sequence of connected steps in the life cycle of an incident. In the workflow, an incident goes through several phases to complete the life cycle.
Service request and change management workflows inside iTrack define the sequence of states to be followed by service requests and change requests (RFC):
Track, prioritize, assign, and automate issue resolution for efficient incident management and service requests with iTrack. Schedule a call for a demo!