Help Desk Automation – Total eBiz Solutions
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Help Desk Automation

Problem:

Solution:

  • Capture required information and set notifications to keep requests moving
  • Route requests to the correct technician or escalate overdue tickets
  • Solve problems faster so you can get employees back to work
  • Integrate with knowledge bases to provide faster and more accurate responses
  • Integrate with ITIL/IT service management systems to ensure IT policy compliance
  • Get real-time data with insights into a number of incidents, time to resolution, and user satisfaction
  • Stop problems in the system before they start