Problem:
Solution:
- Capture required information and set notifications to keep requests moving
- Route requests to the correct technician or escalate overdue tickets
- Solve problems faster so you can get employees back to work
- Integrate with knowledge bases to provide faster and more accurate responses
- Integrate with ITIL/IT service management systems to ensure IT policy compliance
- Get real-time data with insights into a number of incidents, time to resolution, and user satisfaction
- Stop problems in the system before they start
