We help enterprises harness the power of AI with responsible, scalable, and seamless adoption tailored to real business impact.
TeBS helps enterprises break free from data silos and manual processes by integrating secure, scalable AI solutions. As a Microsoft Solutions Partner and ISO/IEC 27001 certified provider, we leverage Generative AI, Conversational AI, and Machine Learning to streamline operations, improve customer engagement, and drive measurable innovation.
Our AI solutions are designed to solve real business challenges—improving efficiency, reducing costs, and creating experiences that set your business apart.
Customer Experience AI
AI-Based Contact Centre Agent
Customer service teams face increasing volumes of queries, long resolution times, and rising customer frustration. Our AI-Based Contact Centre Agent addresses these challenges by acting as an intelligent front-line assistant.
- Integrates seamlessly across voice, chat, email, and social media channels.
- Uses Generative AI to automate responses, summarize customer histories, and provide personalized recommendations.
- Supports live agents with real-time insights, improving first-contact resolution and reducing workload.
The result: faster service, happier customers, and lower operational costs without sacrificing quality.
AI-Based Omnichannel Engagement
Customers expect consistent, connected experiences across all touchpoints. Most organizations, however, struggle with fragmented systems that make service slow and inconsistent.
Our Omnichannel Engagement solution unifies customer interactions into a single platform powered by Microsoft Dynamics 365 and AI-driven automation.
- Provides real-time, personalized support across email, chat, and social platforms.
- Delivers intelligent routing and workflow automation for faster resolution.
- Ensures a single view of the customer, enabling better insights and proactive service.
This means your business can respond instantly, build trust, and deliver the kind of seamless experiences that keep customers loyal.
GenAI EngageBot – AI-Driven Intelligent Agent
Contact center agents often spend too much time on repetitive tasks like summarizing cases or drafting responses. EngageBot, powered by Microsoft Copilot and Dynamics 365, transforms agent productivity with generative AI.
- Drafts accurate, personalized responses instantly.
- Summarizes customer histories and recommends next actions.
- Automates routine tasks so agents can focus on solving complex cases.
By reducing manual work and speeding up resolutions, EngageBot empowers your workforce to deliver customer service that is faster, smarter, and more human.
Enterprise Knowledge Discovery (EKGAI)
Enterprises sit on a wealth of data—annual reports, proposals, policies, contracts—but finding the right information at the right time is a huge pain point. EKGAI solves this problem by transforming data into intelligence.
- Uses Large Language Models (LLMs), vector search, and Retrieval Augmented Generation (RAG) for precise, context-aware answers.
- Handles both structured and unstructured data, ensuring no information is left behind.
- Delivers insights in real time, accelerating decision-making across departments.
With EKGAI, your data becomes a strategic asset, not a buried resource.
Employees waste hours searching for the right documents or manually summarizing long files. Our AI-powered chatbot streamlines these processes.
- Retrieves, summarizes, and manages documents across finance, legal, and audit.
- Uses Azure OpenAI models for semantic search and natural language interactions.
- Provides secure, role-based access to ensure compliance.
This chatbot reduces inefficiencies, eliminates repetitive work, and ensures that employees always have the right information at their fingertips.
Customer service teams often struggle to process high volumes of feedback and cases quickly. Manual classification and routing lead to delays.
Our Feedback Flow solution uses advanced AI to:
- Automatically classify and prioritize cases.
- Route issues to the right teams with precision.
- Provide analytics on recurring customer concerns.
This reduces response times, boosts customer satisfaction, and helps teams focus on solving problems instead of sorting them.
Managing employee claims is traditionally slow and resource-intensive, often leading to errors and frustration. Our Smart Claims solution simplifies this with embedded AI and computer vision.
- Automates submission, validation, and approval workflows.
- Handles both structured and unstructured claim formats.
- Integrates seamlessly into Microsoft Teams, making it easy for employees and HR alike.
By reducing manual effort and errors, HR teams can focus on employee experience rather than administrative tasks.
Manual document processing is slow, costly, and error-prone. Our AI-powered solution automates end-to-end document workflows.
- Extracts, validates, and classifies data from invoices, contracts, and reports.
- Leverages machine learning and NLP for high accuracy.
- Reduces manual processing time—our clients have achieved up to 60% faster processing.
This solution cuts costs, boosts accuracy, and scales effortlessly for enterprises handling large volumes of paperwork.
Procurement processes are often bogged down by manual requests, vendor management inefficiencies, and delays in approvals.
Our AI-powered procure-to-pay solution streamlines procurement by:
- Automating catalog browsing, purchase requests, and purchase order generation.
- Enabling e-signing and vendor management automation.
- Accelerating procurement cycles with faster, smarter approvals.
The result: lower costs, better vendor relationships, and agile procurement.
Paper-based processes still dominate in many enterprises, creating inefficiencies and compliance risks. Our AI-powered solution transforms physical documents into searchable, digital assets.
- Scans and converts paper records into structured PDFs.
- Uses computer vision and ML to extract, validate, and categorize data.
- Integrates with enterprise intranet systems for easy access and workflows.
This digitization improves compliance, simplifies approvals, and reduces storage and retrieval costs.
Even digital data can be overwhelming without the right tools. Our Knowledge Discovery solution enhances search and retrieval with intelligence.
- Powered by Azure OpenAI’s Generative AI, it provides context-rich, accurate results.
- Includes structured prompting, real-time data validation, and feedback loops.
- Integrates with enterprise workloads for seamless adoption.
This ensures employees always work with the most relevant, reliable, and up-to-date information.
At TeBS, we help organizations harness AI to achieve measurable business impact while ensuring strategy, ethics, and governance are at the core. Our structured approach covers every stage of the AI journey:
TeBS enables organizations to transform with AI that is practical, ethical, and enterprise-ready. We are:
You’ll receive a tailored AI strategy, from identifying high-impact opportunities to designing and deploying scalable AI solutions that drive measurable business value.
We embed AI into Dynamics 365 and Power Apps using Azure AI, Copilot, and automation tools to enhance workflows, provide real-time insights, and automate repetitive tasks.
We deliver AI solutions across government, finance, healthcare, manufacturing, retail, and nonprofits, with use cases customized to each industry’s unique challenges.
Our offerings include Microsoft Azure AI, OpenAI, Copilot, UiPath, Druid, and custom machine learning models — enabling flexible, enterprise-ready solutions.
Yes, we create bespoke AI applications tailored to your data, processes, and objectives — from intelligent chatbots and document automation to predictive analytics.
Security and compliance are core priorities. We follow ISO/IEC 27001 standards, CSA Cyber Essentials, and implement encryption, access controls, and governance for all AI solutions.
Our managed services provide ongoing monitoring, optimization, updates, and governance, ensuring your AI systems remain effective, secure, and aligned with business goals.
AI streamlines workflows, reduces manual effort, improves decision-making, enhances customer experience, and enables more efficient, data-driven operations.
