Company Overview

The Majlis Ugama Islam Singapura, also known as the Islamic Religious Council of Singapore (MUIS), is a statutory board under the Ministry of Culture, Community and Youth in Singapore. Dedicated to serving the needs of Singapore’s Muslim community, MUIS plays a vital role in administering and safeguarding their interests.

The Challenges Faced

MUIS encountered several challenges in managing the Halal certification process and ensuring compliance:

• Manual Certification Processes: MUIS grappled with manual procedures for certifying Halal products and restaurants. These processes were labor-intensive and error-prone, leading to inefficiencies and delays in certification.
• Operational Costs: The reliance on manual processes incurred high operational costs for MUIS. These costs included labor expenses and resource allocation, impacting the organization’s overall cost-effectiveness.
• Integration Complexity: With the need to integrate the Enterprise Halal system with existing MUIS and government applications, MUIS faced the challenge of ensuring seamless interoperability and data consistency.

​Solution Proposed

TeBS collaborated with MUIS to address these challenges through a comprehensive approach:

1. System Modernization: TeBS developed the Enterprise Halal system using microservices architecture and hosted it on GCC (AWS) cloud infrastructure. This modernization effort aimed to enhance scalability, reliability, and security.
2. Process Automation: The implementation of the new Halal system automated certification procedures, including inspection, audit, and licensing requirements. This automation streamlined operations, reducing manual efforts and improving accuracy.
3. Integration Framework: TeBS facilitated seamless integration of the eHalal System with other MUIS and government applications. This integration ensured data consistency and interoperability across different systems, enhancing overall efficiency.
4. Training and Support: TeBS provided comprehensive training to MUIS staff for effective utilization of the new system. Additionally, post-implementation support and maintenance services were offered to ensure the system’s continuous performance and reliability. ​

Benefit

The collaboration between MUIS and TeBS resulted in significant benefits for the organization:

• Enhanced Efficiency: Automation of certification processes reduced manual efforts and operational delays, leading to improved efficiency and faster service delivery.
• Cost Savings: By streamlining operations and reducing reliance on manual processes, MUIS experienced cost savings in labor and resource allocation, enhancing overall cost-effectiveness.
• Seamless Integration: The integration of the eHalal System with existing applications improved data consistency and workflow efficiency, enabling smoother operations and better decision-making.
• Regulatory Compliance: The new Halal system ensured compliance with regulatory requirements, providing a robust framework for managing Halal certification processes effectively.
• Stakeholder Satisfaction: With faster certification processes and improved service quality, stakeholders, including Halal establishments and consumers, experienced higher satisfaction levels.

Overall, the implementation of the Enterprise Halal system empowered MUIS to fulfill its mandate more effectively, ensuring the integrity of Halal certification processes and enhancing service delivery to Singapore’s Muslim community.

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