Client Overview

A Singapore-based sports governing body that oversees multiple clubs and manages key administrative and financial functions. It plays a pivotal role in organizing national league competitions, overseeing international teams, and driving grassroots development in youth and women’s football. The organization also manages financial planning, procurement, and human capital processes to support long-term growth and operational efficiency.

Benefits

The implementation of these digital solutions significantly improved operational efficiency and user adoption:

• Automated HR Workflows: Eliminated reliance on email-based approvals, improving process efficiency and reducing administrative workload.
• Enhanced Financial Management: Real-time financial data visibility enabled better budget planning, auditing, and compliance with regulatory requirements.
• Optimized Procurement Processes: Automated workflows accelerated purchase approvals, improved financial oversight, and reduced procurement delays.

Challenges Faced

The organization encountered significant inefficiencies due to outdated and disconnected systems across human capital, finance, and procurement. Key challenges included:

• Manual HR Processes: Employees relied on email-based approvals for leave requests, claims processing, performance appraisals, and training requests, resulting in delays, inconsistencies, and a lack of visibility.
• Limited Financial Oversight: The existing financial system lacked real-time tracking and structured reporting, making it difficult to manage budgets, ensure compliance, and maintain transparency across multiple clubs.
• Inefficient Procurement Workflows: The absence of an automated procurement system led to manual follow-ups, delayed approvals, and limited visibility into purchase requests, which slowed down decision-making and financial reconciliation.

Solution Implemented

To address these challenges, Total eBiz Solutions implemented a comprehensive digital transformation strategy, leveraging Microsoft Business Central, Power Apps, and an AI-driven procure-to-pay solution. Key initiatives included:

• HR System Modernization: Implemented a centralized HR application using Microsoft Power Apps to automate critical processes, including leave management, claims processing, performance reviews, training requests, and manpower planning. This streamlined approvals, improved record-keeping, and enhanced overall efficiency.
• Finance System Upgrade: Migrated financial operations to Microsoft Business Central, providing real-time financial tracking, structured reporting, and centralized control. This enabled seamless accounting, auditing, and financial management across multiple entities, ensuring better compliance and governance.
• Procurement Digitalization: Deployed PRPO, a TeBS AI-driven procure-to-pay solution, to automate purchase requests, approvals, and expense tracking. The system was integrated with the finance platform, enhancing procurement transparency and reducing manual intervention.