Application Maintenance And Support – Total eBiz Solutions
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Application Maintenance Services

TeBS provides application maintenance and support services for custom-built applications and platform-based solutions that run on Microsoft, Java & Open source technologies.

Application Managed Services

TeBS provides application maintenance and support services for custom-built applications and platform-based solutions that run on Microsoft, Java & Open source technologies.

Our Application Maintenance & Support Services

Application support and maintenance can be challenging with increasing digitization and proliferating growth of IT applications across sectors. As businesses grow, applications and products need adequate support and maintenance to keep pace with the changing IT environment. Outsourcing the managed services for application support and maintenance allows organizations to allocate resources to maximize their resource effectiveness.

TeBS provides application maintenance and support services for custom-built applications and platform-based solutions that run on Microsoft, Java & Open source technologies. Our customer IT team focuses solely on innovative, value-driven initiatives. The application support is efficiently managed through SLA management, issue management, and reporting frameworks.

Application Maintenance Services

  • Application Migration and Upgrade
  • Comprehensive System Audit
  • Application & Database tuning services
  • Security & Vulnerability Testing & Fixes
  • Patching & Version Upgrades
  • Application Re-engineering
  • DevOps & Configuration Management Services

 

Application Support Services

  • 24 * 7 helpdesk end to end support services
  • SLA based tiered Level 1 ,2 and 3 support
  • Incident & Outage Management
  • Root Cause Analysis
  • Application Performance Monitoring
  • Application SOD Health Monitoring
  • Application EOD House keeping

 

Managed Security

  • Data & Application Security
  • Infrastructure and System Security
  • Network Security
  • Mobile Security
  • Advanced Threat Protection
  • Compliance and Monitoring
  • Expertise on tools – Darktrace, BeyondTrust, SolarWinds, Symantec, Gevel

Quality Engineering Services

  • Test Business Consulting
  • Specialized Testing Services
  • Test Automation Services
  • Security Testing Services
  • Quality engineering services for platforms – Oracle, Microsoft, IBM, HP, Katalon, Tricentis

Application Modernization Services

  • Monolithic to Microservices
  • Application rearchitecting
  • Cloud-Native app development
  • DevSecOps Implementation

Application Maintenance Services

  • Application Migration and Upgrade
  • Comprehensive System Audit
  • Application & Database tuning services
  • Security & Vulnerability Testing & Fixes
  • Patching & Version Upgrades
  • Application Re-engineering
  • DevOps & Configuration Management Services

Application Support Services

  • 24 * 7 helpdesk end to end support services
  • SLA based tiered Level 1 ,2 and 3 support
  • Incident & Outage Management
  • Root Cause Analysis
  • Application Performance Monitoring
  • Application SOD Health Monitoring
  • Application EOD House keeping

Managed Security

  • Data & Application Security
  • Infrastructure and System Security
  • Network Security
  • Mobile Security
  • Advanced Threat Protection
  • Compliance and Monitoring
  • Expertise on tools – Darktrace, BeyondTrust, SolarWinds, Symantec, Gevel

Quality Engineering Services

  • Test Business Consulting
  • Specialized Testing Services
  • Test Automation Services
  • Security Testing Services
  • Quality engineering services for platforms – Oracle, Microsoft, IBM, HP , Katalon, Tricentis

Application Modernization Services

  • Monolithic to Microservices
  • Application rearchitecting
  • Cloud-Native app development
  • DevSecOps Implementation

TeBS Managed Services Expertise

With more than a decade of expertise in the field, we have a multi-skilled competent engineering team that can take care of a wide array of software solutions, varying in type, size and complexity. Our application support and maintenance team collaborate effectively to drive business value by preventing any application failure and unexpected downtime, giving secured application operation and stability.

Systems Support

  • 85+ Application Systems
  • Support for Web Based Technologies (.Net, Sitefinity, Java, J2EE, ArcGis, Mongo DB, SQL  DB, Oracle and open Source System), SharePoint, D365, Enterprise Mobility (iOS, Xamarin, Android), BPM (Nintex, K2), RPA

Strong Customer Base

  • 75+ Active AMS Contracts
  • Customers across verticals such as Government, BFSI, Education, Healthcare, Manufacturing, Power, Social Services, Oil & Gas, Professional Services etc

Robust Support Services

  • 1100+ Tickets per month
  • SLA and ticketing support
  • Phone and Email support
  • L1, L2 & L3 Support

End User Support

  • Support for Approx. 2.6 Million End Users
  • Supporting Nationwide deployed applications and systems
  • Application support and troubleshooting

Our Maintenance and Support Approach Framework

We help to manage applications effortlessly and provide regular assessments, continuous improvements, efficient optimization, and automation of applications.

Baseline

Baseline

  • Application Landscape
  • Inventories
  • KT Plan
  • SLA based model
  • Change management plan

Transition

Transition

  • Knowledgebase
  • Standard Operating Procedures
  • Tools & Frameworks

Operate

Operate

  • Governance
  • Service Levels
  • Base Plus Model

Optimize

Optimize

  • Proactive maintenance
  • Root-cause Analysis & fix

Transform

Transform

  • More for less
  • Optimized outcome – Savings Gain

Continue/ Transfer

Continue/ Transfer

  • Change mgmt.
  • Reverse transfer
  • Defined roadmap & focus

Baseline

  • Application Landscape
  • Inventories
  • KT Plan
  • SLA based model
  • Change management plan

Optimize

  • Proactive maintenance
  • Root-cause Analysis & fix

Transition

  • Knowledgebase
  • Standard Operating Procedures
  • Tools & Frameworks

Transform

  • More for less
  • Optimized outcome – Savings Gain

Operate

  • Governance
  • Service Levels
  • Base Plus Model

Continue/ Transfer

  • Change mgmt.
  • Reverse transfer
  • Defined roadmap & focus

Our Technology Expertise

We support multiple technologies ranging from the front end back end programming languages to DevOps and Platforms and many more

TeBS Value Proposition

We support multiple technologies ranging from the front-end back end programming languages to DevOps and Platforms and many more

Maximize IT application support

  • Leverage TeBS Competency Center
  • Asset optimization and reuse of existing investments
  • Process Compliance and meeting SLA
  • Application performance monitoring for proactive resolution of app performance issues
  • CI/CD pipelines for quick and smooth application evolution

Drive Operational Efficiency

  • Minimize downtime or service slacks/outages
  • Enhances program speed and quicken release time
  • Maximize application support efficiency
  • Reduce total cost of ownership
  • Use high-value industry benchmark trends

Flexible Operating Model & Support Reporting

  • Faster time to market
  • Flexible and Scalable AMS engagement model
  • Service level and Incident reports
  • Application Performance monitoring reports

Connect with us

We can help to ease and optimize your technology investment by providing valuable support and maintenance for your applications

Schedule a consultation with our support experts

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