A leading education group in Malaysia aimed to achieve compliance with the national e-invoicing mandate and streamline financial operations across multiple institutions. By implementing TeBS’ e-invoicing solution powered by Microsoft Dynamics 365 Business Central and integrated with LHDN’s MyInvois platform, the organization automated invoice generation, validation, and submission.
CUSTOMER
Education Group
REGION
Singapore
INDUSTRY
Education and Training
FUNCTION
Finance and Compliance
Organisation Overview
A leading education group in Malaysia operates multiple institutionsoffering internationally accredited programs across all levels, from pre-kindergarten to doctorate studies. The group’s institutions arerecognized by national and international education authorities andserve a diverse student base across multiple campuses. With a strongfocus on academic excellence, regulatory compliance, and digitaltransformation, the organization sought to modernize its financialsystems to align with Malaysia’s national e-invoicing mandate.
The Challenges Faced
To overcome the challenges of regulatory compliance, processautomation, and system integration across multiple educational entities,the organization partnered with TeBS to design a unified and compliante-invoicing solution.
- Regulatory Compliance Readiness: The introduction of Malaysia’sphased e-invoicing mandate required organizations to comply withLHDN’s MyInvois platform for real-time invoice validation andsubmission. Meeting tight compliance timelines across entities was akey challenge.
- Multi-Entity Financial Processes: The group’s institutions operatedseparate systems and workflows, making it difficult to consolidateinvoicing data and ensure consistency in reporting and compliance.
- Complex Student-Based Billing: Educational billing involved variedfee components such as tuition, accommodation, and ancillaryservices, requiring flexible automation without disrupting ongoingoperations.
- Manual Data Handling: Legacy systems depended on manualentries, increasing the risk of errors, incomplete taxpayer data, anddelays in invoice submission.
Solution Proposed
To address these challenges, TeBS implemented Microsoft Dynamics 365Business Central with an LHDN MyInvois-compliant e-invoicing solution forautomated, real-time validation and submission.
- API Integration with MyInvois: Enabled secure, automatedcommunication with LHDN for instant invoice validation and submission.
- Automated Invoice Generation: Streamlined invoicing workflows acrossall entities, reducing manual efforts and ensuring standardization.
- Real-Time UIN and QR Code Issuance: Automatically generated UniqueIdentifier Numbers and QR codes for each validated invoice, ensuringcompliance and traceability.
- Error Detection and Rejection Handling: Automated identification ofrejected invoices with specific reasons and built-in correction workflowswithin the 72-hour compliance window.
- Comprehensive E-Invoicing Log: Maintained complete records of allsubmissions, validation statuses, timestamps, and references for fullauditability and transparency.
Benefit
- Regulatory Compliance: All entities achieved full compliance with Malaysia’s e-invoicing regulations. Each validated invoice received a UIN and QR code, serving as a legal tax document.
- Operational Efficiency: Automation replaced manual tasks, reducing data entry errors and accelerating invoice generation, validation, and submission cycles.
- Data Accuracy and Integrity: Systematic cleanup of student and vendor records ensured 95% completeness for mandatory e-invoice fields such as TIN/BRN, addresses, and contact information.
- Seamless Integration: Automated data synchronization from legacy systems to Business Central eliminated re-keying and improved process consistency across all entities.
- Improved Payment Cycles: Real-time validation and buyer notifications accelerated invoice delivery, minimized disputes, and enhanced cash flow.
- Enhanced Transparency: The e-invoicing log provided a complete audit trail, enabling proactive monitoring and simplified compliance reviews.
Conclusion
A leading education group in Malaysia achieved complete e-invoicingcompliance and operational efficiency through TeBS’ implementation ofMicrosoft Dynamics 365 Business Central integrated with LHDN’s MyInvoisplatform. The solution streamlined financial operations, improved dataaccuracy, and ensured transparency across all entities. This transformationnot only fulfilled regulatory requirements but also established a scalable,future-ready foundation for the group’s digital financial ecosystem.
