Total eBiz Solutions had the privilege of participating in the Vistage CEO Summit 2024, held in Kuala Lumpur on October 11, where we joined an exciting panel discussion titled “CEOs’ AI Success Stories,” curated by Microsoft. Representing our company on this distinguished panel was Arun Kumar, our Chief Technology Officer (CTO), who shared his expertise and insights on how AI is reshaping industries, driving innovation, and transforming business practices.
The event provided a unique platform for CEOs, technology leaders, and visionaries to engage in thought-provoking conversations about the future of artificial intelligence. The panel session, moderated by Microsoft, explored several key aspects of AI’s role in business, from enhancing productivity to safeguarding data in an increasingly digital world. The discussions centered around the real-time application of generative AI and its profound impact on industries like customer service, sales, and data management.
One of the major highlights of the panel was Arun’s discussion on the role of AI in increasing sales productivity. He emphasized how AI-driven technologies like intelligent bots can drastically improve customer service by providing immediate responses, reducing wait times, and enhancing overall customer experience. Unlike traditional automated systems, generative AI has evolved to create more human-like interactions, making the sales process smoother and more effective. Arun pointed out, “We are no more fighting against human hackers, we are fighting against robots employed to hack. So, we need AI to protect against AI in the organizations.” This statement resonated deeply with the audience, underlining the critical need for advanced AI-driven cybersecurity measures in today’s fast-evolving digital landscape.
Arun also touched on the importance of data management in the successful implementation of AI. He advised organizations to assess their readiness for AI adoption, especially when it comes to sensitive data. Before deploying AI solutions like Microsoft Copilot, which integrates with tools like Dynamics CRM, it’s vital for businesses to ensure that their data security protocols are robust. By taking these precautionary steps, businesses can safely harness AI’s capabilities without compromising data integrity.
When asked about how businesses can protect their data while implementing AI in their CRM systems, Arun highlighted Microsoft’s stringent data privacy standards. He explained that AI systems like Copilot, embedded within Microsoft’s secure environment, ensure that data is not used to train the base models. This offers an added layer of trust, as businesses can rely on Microsoft’s commitment to keeping their data secure and under their ownership.
The Vistage CEO Summit 2024 provided valuable insights into the rapid evolution of AI and its transformative potential. Arun’s participation reinforced the importance of adopting AI thoughtfully and securely, ensuring businesses are prepared for future challenges. Total eBiz Solutions remains committed to driving innovation and helping clients navigate the evolving AI landscape.
The event was an excellent opportunity to connect with leaders and explore new collaboration possibilities. The conversations left us energized and reaffirmed our belief in technology’s transformative power. Total eBiz Solutions looks forward to continuing our work with partners like Microsoft to push the boundaries of AI innovation.