In today’s fast paced world, devices are getting smaller, and menus, systems, and applications are growing increasingly complex. As a result, people often don’t know how to find or use information but they know exactly what they want, and they know how to chat, text and converse. By replacing traditional UIs with human-like dialogs, companies can make customer experiences simpler and more intuitive, and make workflows faster and more efficient.
Intelligent technologies like Artificial Intelligence (AI), Natural Language Processing (NLP) and Computer Vision (OCR) make it possible to design cost-efficient digital experiences. Today, information can be purposeful, simple and customer conversations with organizations have begun to look like conversations with actual employees, thereby giving rise to Conversational AI.
Across industries, departments and organizations are discovering the potential of Conversational AI—to help automate and streamline activities, improve enterprise productivity, and boost employee and customer engagement.
What is Conversational AI?
Conversational AI is a programmatic and intelligent way of offering conversational experiences to mimic conversations with actual people, through digital and telecommunication technologies.
With Conversational AI, customers and employees get the answers they need, fast. It incorporates NLP to make human-to-machine conversations more interactive, like human-to-human ones.
Conversational AI is a high-growth market, with huge gains in data intelligence and customer experience on offer. Using conversational AI, organizations can provide personalized and differentiated experiences that build relationships with their existing and prospective customers.
Accelerate you Conversational AI Adoption with TeBS
TeBS brings together proven and dedicated expertise in technology services and solutions implementation. We have industry expertise and partnerships with AI technology provider Kore.ai deep expertise in the areas of Artificial Intelligence (AI) and Machine Learning (ML), and we believe in taking a human-first approach to designing, developing and deploying effective conversational AI for our customers.
To discover the potential of Conversational AI for your organisation, get in touch with us, TODAY