Shaping the Future of Customer Experience by unifying
People, Processes and Technology
Customer Relationship Management (CRM) offers businesses the opportunity to build customer centric organizations in the age of digital businesses. CRM provides seamless integration of business functions such as marketing, sales, customer onboarding, customer service and support. CRM facilitates an unparalleled unification of people, processes and technology. We, at TeBS, use comprehensive business and technology platforms in the form of Microsoft Dynamics 365 and Office 365 to reshape your business processes and activities through digital technology. TeBS aims at creating long-term value for the customer and company, alike.
What are the benefits of using CRM for your business?
Using Customer Relationship Management (CRM) can prove extremely beneficial for businesses. Modern CRM equips customers with a unique multi-channel touch: web, mobile, voice, and bots. It provides a seamless 360° view of customer profiles, activities & tasks. It also enables quick responses based on SLAs. CRM is efficient for enhanced tracking and analysis of data along with generating insights for customer and marketing data.
TeBS also has experience in extending the capabilities of Microsoft Dynamics 365 through Office 365 applications such as Yammer, Project Services, Field Services, Power BI, MyAnalytics etc. CRM Online + Office 365 provides the ultimate experience in user productivity. Our solutions are simple, familiar and integrated along with being accessible on mobile and cloud. TeBS also aims at deepening and broadening the partner network and is dedicated to providing customers with the necessary expertise and support. TeBS has the following Customer Relationship Management (CRM) offerings for its customers:
The CRM practice offers template-driven, out-of-the box CRM capabilities enabling rapid deployments and ensuring minimum cost and quick ROI for businesses.
TeBS provides an efficient combination of CRM and xRM solutions used for the implementation of customized and complex business solutions. Portals and ERP Systems such as SAP, Oracle, Microsoft etc. are integrated with pre-built templates that are ready for deployment: online or on-premise.
TeBS also offers Intellectual Property (IP)/Framework led industry solutions. These solutions can be configured to meet specific business requirements. We have productized offerings for Education, Non Profit Organizations (NPO), and Insurance sectors.
Latest CRM releases facilitate continuous digital transformations through flexible delivery models that meet business growth and transformation needs. Our post-deployment maintenance, managed services and upgrading efforts are ensured to keep you up-to-date with technological advancements.
TeBS will use these technologies to chauffeur you on the journey to make your business a customer centric one.