CUSTOMER SERVICE PORTAL FOR THIRD PARTY LOGISTICS ( 3PL)
The Customer Service Portal helps third party logistics companies provide an internet based service to their customers and partners where they can provide them with their information needs in a secure and customized manner. Inventory visibility, tracking and tracing for cargo movements and placing of orders by their customers via the web are some of the unique feature.
The system built on Microsoft .NET technology platform and MS SQL Server database has the following modules:
Purchase Order Management System (POMS)
Order Booking Management
Order Execution
Cargo Track & Trace module
Inventory Visibility
Interface with Warehouse Management System
Interface with partner Airline Carriers
Interface with partner Couriers
Benefits:
The system provides efficiency and the following benefits to the customer:
B2B portal with secured access for customers who can only access their inventory
Provides visibility of PO, Shipment, Documents repository, and various stages of the shipment
Enables multi shipment for a PO as well as multiple PO for a shipment
Provides online tracking of cargo and the visibility.
Provides the visibility of the inventory
Logistics Service provider can track the inventory movement based on the customer codes
Logistics Service Users can view its own inventory movement
Interfacing with WMS and other systems enables the timely / seamless information flow
