Application Maintenance & Support

TeBS Application Maintenance and Support solution delivers high levels of user productivity and minimizes user downtime. SolveIT customizes each support solution to meet the specific needs of our clients' computing environments and end-user applications. We provide a combination of Tier 1, Tier 2, and Tier 3 support services for a wide suite of Internet and distributed software applications. SolveIT supports applications developed internally or acquired externally, delivering both application stabilization and ongoing enhancements. We provide maximum value by leveraging our experience with development methodologies and IT best practices to identify additional efficiencies and savings.

Our Approach

Envision :

Assessment
SLA Performance
Applications Supported
End User Satisfaction
Cost
Create Scenarios
Define Metrics
Issue Resolution
Application Performance
End User Satisfaction
Review Existing design
Documentation and Code

Build :

Design the solution
Application Refresh Planning
Applications Supported
Change and Problem Management
Implementation Plan
Measurement Systems
Deployment Procedures
Operating Procedures
Communications Planning
End-User Documentation
Support Documentation
End-User Training

Manage :

Execute Plan
User Support
Application and Performance improvements
End-User Feedback
Change Tracking System
Measurement
Cost/Benefit
Application Performance
SLA Performance
End-User Satisfaction

Enhance :

Links to Business and IT Strategies
Technology Integration
Knowledge Transfer
Process Improvements
Development Plan
Solution Support